Effective 20 September 2026
Privacy Policy
Brasserie Hobart respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, dine with us, or attend our offline casino venue.
This policy applies to personal information collected through our website, in person at our venue, and through our reservation and event booking systems. We operate a physical restaurant and offline casino venue only; we do not offer online gambling or process financial betting transactions through this website.
Information We Collect
We collect only the personal information necessary to provide our restaurant and offline casino services, respond to enquiries, and manage reservations and events.
- Identity and contact details: name, email address, phone number, and postal address when you make a reservation or enquiry.
- Reservation and visit details: date, time, party size, dietary requirements, and seating preferences.
- Event booking information: guest names, event preferences, and any accessibility requirements.
- Website usage data: IP address, browser type, device information, and pages visited, collected through cookies and analytics tools.
- CCTV footage: recorded in public areas of the venue for security and safety purposes, as permitted by law.
How We Use Your Information
We use your personal information to deliver our services, improve your experience, and meet our legal obligations.
- To manage reservations, event bookings, and guest preferences.
- To respond to enquiries submitted via our website, phone, or email.
- To send you important service communications, such as booking confirmations and changes.
- To personalise your dining and venue experience based on your stated preferences.
- To ensure the safety and security of our guests and staff through CCTV monitoring.
- To comply with applicable laws, regulations, and legal processes.
We do not use personal information for online betting or financial transactions. Marketing communications are sent only with your consent.
Legal Basis and Consent
We process personal information on the following legal bases: your consent, the performance of a contract (such as a reservation), our legitimate interests in operating a safe and efficient venue, and compliance with legal obligations.
- Consent: You may provide consent for optional communications, such as marketing emails.
- Contract: Processing necessary to fulfil a reservation or event booking.
- Legitimate interests: Ensuring venue security and improving our services.
- Legal obligation: Complying with Australian privacy and anti-money laundering laws.
Our practices are consistent with the Australian Privacy Principles (APPs). You may withdraw your consent at any time.
Disclosure of Information
We do not sell your personal information. We may share information with trusted service providers who assist us in operating our venue and website, and with authorities when required by law.
- Reservation and event management platforms.
- Website hosting and analytics providers.
- Email and communication services.
- Professional advisers (legal, accounting, insurance).
- Law enforcement or regulatory bodies when legally required.
All service providers are bound by confidentiality and data protection obligations.
Data Storage and Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.
- Data is stored on secure servers located in Australia.
- Access to personal information is restricted to authorised staff on a need-to-know basis.
- CCTV footage is retained for a limited period in accordance with security requirements.
- Reservation and event data is deleted or anonymised after the retention period expires.
No online payment data is stored on this website. Our security measures are reviewed periodically.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to ask for corrections, and in certain circumstances to request deletion. You may also withdraw consent for optional communications at any time.
- Right to access: request a copy of your personal information.
- Right to correction: ask us to update inaccurate or incomplete data.
- Right to deletion: request erasure where legally permissible.
- Right to object: object to processing based on legitimate interests.
- Right to withdraw consent: opt out of marketing emails at any time.
Requests can be made via email to [email protected] or by phone at +61 479 315 826. We respond to requests within 30 days.
Contact and Complaints
If you have any questions about this privacy policy or wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
Email: [email protected]
Phone: +61 479 315 826
Address: 42 Northbourne Ave, Canberra ACT 2612, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).